Frequently asked questions
In this section you will find answers to all your questions. If after visiting this section you need to get additional information - contact us using
the feedback form in your account or via any other convenient communication channel.
What does coindex.uk Limited do?
coindex.uk Limited is an officially registered company from the UK that participates in the processes of cryptocurrency mining, trade and private currency exchange.
Why is it profitable for me to cooperate with coindex.uk Limited?
High profit is ensured by the rapid growth rates of the cryptocurrency market in general and Bitcoin in particular. Our financial risks are minimized by diversified investments in various activities.
Is coindex.uk Limited a registered and legal company?
Yes, of course. coindex.uk Limited is officially registered in the jurisdiction of Great Britain under registration number 11263181. You can check the registration information on the company’s website.
Where is the head office of coindex.uk Limited located?
The office of coindex.uk Limited is located at: 85 First Floor, Great Portland Street, London, ..., United Kingdom, W1W 7LT . You can visit our office during the standard work week.
What are the risks and guarantees for your customers?
Each investment activity has a certain degree of risk. The higher the potential profit, the higher the risks that you may face. coindex.uk Limited tried to find the best solution to ensure the most acceptable balance between profit and risk. We guarantee the security of funds and the payment of profits in full for our clients.
How to become an investor of coindex.uk Limited?
When registering, you only need to choose a login and set a strong password. Set the password as complex as possible and never disclose it. This will protect your account from unauthorized entry. When registering, enter your Ethereum, Bitcoin And BitcoinCash address, which you want to use in the future to create a deposit and withdraw the profit, as well as the email for further interaction with the company.
How many accounts can I register on coindex.uk Limited?
Each coindex.uk Limited customer can register and manage only one account. Please follow this rule to avoid unwanted blocking of funds.
Can I open multiple accounts from one computer or IP address?
You can open multiple accounts from the same computer, if they belong to your relative or friends, this is not prohibited by the rules.
I’m having trouble accessing my account. What can you advise me?
First, make sure that you entered the correct login information. If you forgot or lost your password, use the "Forgot Password" feature. Enter the e-mail address provided during registration and click "Reset Password".
Can I delete my account at coindex.uk Limited?
Yes, of course. To do this, contact our customer support through the feedback form, and we will resolve this issue.
What investment conditions do you offer?
In accordance with the investment proposal of coindex.uk Limited any, the profit is accrued every 24Hrs from the time of adding the deposit (the exact time of accrual is available in the section with the list of your deposits).
What are the payment systems you operates with?
coindex.uk Limited accepts investments and pays profits only in Bitcoin. If you still do not have a personal Bitcoin address, please register it. The best option is registration on the website www.block.io
What is the minimum and the maximum amounts that I can invest?
The minimum deposit is only $30 USD, the maximum deposit is not limited.
How long does it take to add my deposit to my account?
The deposit will be credited and will start working after 3 confirmations of the cryptocurrency network. This can take from 1 to 24 hours (in rare cases).
I sent you money in accordance with the instructions, but they did not appear in my account.
Do not worry. In this case, you need to contact customer support via email or chat support online. Describe your problem and provide us with the following information: your login, deposit amount and transaction details (it is best to let us know the Ethereum, Bitcoin or BitcoinCash address where the payment was sent).
What is the schedule for my profit accrual?
In accordance with the investment proposal of the company, the profit is accrued every 24 Hrs from the time of adding the deposit (the exact time of accrual is available in the section with the list of your deposits).
How much profit can I withdraw from the system?
You can withdraw any available amount from your account balance. The minimum withdrawal amount is 1 USD. Without maximum restrictions.
How quickly profit withdrawal requests are processed?
All requests for withdrawal of profits are processed instantly and automatically.
Can I get my deposit back?
No, it is not possible. Your deposit becomes a part of the company’s working capital and it is not refundable.
Does coindex.uk Limited offer a partnership program?
Yes, we offer a one-tier partnership program that provides a reward of 3% of the deposits made by your referrals.
Who can become my referral?
Absolutely anyone who is interested in the income from investments can become your referral.
How can I attract referrals?
You can share information about your earnings in social networks. Show by example, what income you have received, and this will push your friends to invest. Before your friends register, send them your referral link. This will bring you extra income, which you will receive immediately after your friends start investing.
Can I earn referral commission if I do not have my own deposit?
Yes, of course.
When will I receive my referral commission?
The referral commission can be withdrawn as an ordinary profit.
What can I do with the funds received through the partnership program?
These funds are yours, and you can use them at your discretion: make a deposit or withdraw them.
Who are the representatives of coindex.uk Limited?
The regional representative is a client of coindex.uk Limited, who sent us an application with personal and contact information. He/she participates in attracting new investors and earns an increased referral commission - 7%.
What is the referral commission for a representative of coindex.uk Limited?
The status of a regional representative allows you to earn 7% commission.
Is there a difference in the charges between the usual referral commission and the partner’s commission?
Both types of remuneration are calculated automatically after making a deposit by your referral. You can order this amount at any time.